Refund Policy

14-Day Money-Back Guarantee

CV Opening offers a 14-day money-back guarantee on all paid subscription plans — Plus, Pro, and Max — purchased directly through our platform. If you are not completely satisfied with your purchase for any reason, you may request a full refund within 14 calendar days from the date of your initial payment.

This guarantee applies to your first purchase of each subscription tier. We process payments securely through Freemius, our authorised merchant of record, which handles all billing, invoicing, and refund transactions on our behalf in accordance with applicable laws and regulations.

Refund Eligibility

A refund request is eligible if all of the following conditions are met:

• The request is submitted within 14 calendar days of the original purchase date.
• The subscription was purchased directly through cvopening.com.
• The account has not been used in violation of our Terms of Service.
• There is no evidence of fraud, refund abuse, or other manipulative behaviour in connection with the transaction.
• You provide the email address associated with your account and your order reference number.

Refunds are issued by Freemius to the original payment method used at the time of purchase where possible (credit/debit card, PayPal, or other supported methods). Refunds cannot be redirected to a different payment method or account.

Your Statutory Rights

Nothing in this policy limits your statutory consumer rights. In particular, if you are a consumer in the EU, EEA, or UK, you have a legal right to withdraw from your purchase within 14 days of the transaction and receive a full refund. Please note that under Freemius's terms, this withdrawal right lapses once you consent to immediate access and begin downloading, streaming, or using the product within that period. Consumers in other regions may have shorter statutory windows (for example, 7 days in South Korea, Brazil, and Canada, and 5 days in Singapore).

Our 14-day money-back guarantee applies in addition to — and never instead of — any statutory rights that apply in your country.

Non-Refundable Situations

The following are not covered by our refund guarantee:

• Refund requests submitted after 14 days from the purchase date.
• Renewal charges for ongoing subscriptions where you were notified of the upcoming renewal in advance and did not cancel prior to the renewal date. (UK consumers may have additional statutory withdrawal rights at renewal.)
• Transactions showing evidence of fraud, refund abuse, or other manipulative behaviour, in line with Freemius's refund terms.
• Accounts that have been suspended or terminated due to violations of our Terms of Service.
• Purchases made through third-party resellers or promotional codes issued by partners (contact the reseller directly).
• Partial refunds for unused time within a monthly subscription period beyond the 14-day window. (Annual plans are eligible for pro-rated refunds of unused full months — see "Annual Subscriptions" below.)
• Downgrade requests from a higher-tier plan to a lower-tier plan — you may cancel and re-subscribe to the desired plan instead.

How to Request a Refund

You can request a refund in two ways — through our support team, or directly through Freemius (our merchant of record) via the Freemius Customer Portal, using the "Manage your purchase" link in your Freemius purchase confirmation email. To request through our team:

1. Send an email to admin@cvopening.com with the subject line "Refund Request — [Your Account Email]".
2. Include the following information in your email:
   • The email address associated with your CV Opening account
   • Your Freemius order reference number (found in your purchase confirmation email)
   • The date of purchase
   • The plan you purchased (Plus, Pro, or Max)
   • A brief reason for the refund request (optional but helpful for us to improve)
3. Wait for confirmation. Our team will acknowledge your request within 1–2 business days and confirm whether your request meets the eligibility criteria.
4. Receive your refund. Once approved, Freemius processes the refund to your original payment method where possible, within 14 days of approval. Depending on your bank or card issuer, the credit may take a few additional days to appear on your statement.

Cancellation vs. Refund

Cancellation and refunds are separate actions:

To cancel your subscription without requesting a refund, go to Account Settings → Subscription and follow the cancellation instructions, or use the "Manage your purchase" link in your Freemius confirmation email (the Freemius Customer Portal). You can cancel at any time with effect from the end of your current billing period: your subscription remains active until then, and you will not be charged again afterwards.

Annual Subscriptions

CV Opening offers annual subscription plans at a discounted rate compared to monthly billing. The same 14-day money-back guarantee applies to annual plans purchased for the first time. If you purchased an annual plan and are within 14 days of your purchase, you are eligible for a full refund of the annual amount paid.

Pro-rated refunds for annual plans: if you cancel an annual subscription after the 14-day window, you may request a pro-rated refund of the remaining unused full months of your subscription. For example, if you cancel an annual plan after 4 months and 10 days of use, you may request a refund for the 7 remaining full months. Pro-rated refunds are calculated from the date your request is received, exclude the month in progress, and are processed by Freemius to your original payment method. Contact admin@cvopening.com with your Freemius order reference to request one.

Annual renewals are not covered by the 14-day guarantee (except for UK consumers, as noted above), but the same pro-rated refund option applies to unused full months of a renewed annual term. We will send a renewal reminder email at least 7 days before your annual subscription renews, giving you time to cancel if you no longer wish to continue. If you did not receive this reminder due to a technical issue on our end, please contact us and we will review your case individually.

Dispute Resolution

We encourage you to contact us (or Freemius) directly before initiating a chargeback or payment dispute with your bank or card issuer — most issues can be resolved quickly through our support team. In line with Freemius's buyer terms, a chargeback that is reasonably believed to constitute fraud or abuse of payment protection mechanisms may result in suspension of your account while the matter is investigated, and Freemius may contest such chargebacks with evidence that the service was provided.

If you believe you have been charged incorrectly or have encountered a billing error, please contact us at admin@cvopening.com with your order details, and we will investigate and resolve the issue promptly.

Payment Processing via Freemius

All payments on CV Opening are processed by Freemius (Freemius, Inc.), our authorised reseller and merchant of record. Freemius is responsible for collecting payment, issuing invoices, and processing refunds. When you purchase a CV Opening subscription, your payment contract is with Freemius, and your bank or card statement will reflect a charge from FREEMIUS.

Freemius's buyer terms and refund policy apply to every purchase alongside this policy. You can read them at freemius.com/terms. For payment-level queries that cannot be resolved through our support team, you can manage your purchase in the Freemius Customer Portal (linked in your purchase confirmation email) or contact Freemius directly at support@freemius.com.

Changes to This Policy

CV Opening reserves the right to modify this Refund Policy at any time. Changes will be communicated by updating the "Last updated" date at the top of this page. Significant changes that materially affect your rights will be communicated via email to registered users with at least 30 days' notice before taking effect. Continued use of the platform after the effective date of changes constitutes acceptance of the updated policy.